Arizona State University (ASU) SCM 300 Global Supply Operations Exam 2 Practice

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Reneging: Which scenario defines reneging?

A customer joins the line and then leaves due to frustration.

In queuing terms, reneging means a customer who has joined the queue leaves before being served, usually due to impatience with the wait. The scenario where a customer joins the line and then leaves because of frustration fits this exactly. The other options describe different behaviors: balking is when a person decides not to join the queue at all; being served and then leaving happens after service, not while waiting; arriving and being immediately served means there’s little to no waiting, so reneging wouldn’t occur.

A customer balks and does not join.

A customer is served and leaves the system.

A customer arrives and joins but is immediately served.

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